DEPOSITING FUNDS

How do I deposit funds into my StreamStakes account?

You can add funds to your account using any of the methods below:

Visa Credit or Debit Cards (not including prepaid gift cards)
Discover Credit or Debit Cards (only for deposits, not withdrawals. Not including prepaid cards)
Mastercard for eligible states (not available in South Carolina or Canada, not including prepaid cards)

Why was my deposit rejected?

If your deposit was not accepted, you will receive a notification providing an explanation for the failed deposit attempt. Some of the most common reasons for a rejected deposit are:

You made a mistake when inputting your card or account information:
You are located in an ineligible state
The deposit method you tried to use is not currently accepted
You have met your limit for how many times you can deposit in a specific timeframe.
The name on your deposit method does not match the name on your account.
The payment method is already associated with another account:
You are trying to deposit too much or too little. The minimum deposit is $10.

Why did the money leave my bank account even though my deposit did not go through?

In some cases, your deposit may be rejected after the money has already left your bank account. Once these funds go unclaimed, your bank will allocate the funds back to your bank account. This usually takes 1-3 days to process, although the timeframe will vary depending on your bank.

Why can't I find my bank?

If you are trying to deposit using Instant Bank Transfer, but your bank does not show up, that means your bank is not accepted by our payment system. You will need to use a different method to deposit funds.

How many payment methods can I have associated with my StreamStakes account?

‍You may connect up to two (2) credit cards, one (1) bank account, and one (1) PayPal account to your StreamStakes account.

How do I remove or replace payment methods associated with my StreamStakes account?

You can remove a payment method after 60 days have passed since your first deposit using that payment method.

Just log into your account and tap the deposit button in the top right corner. Once you are on the Deposits page, you should see a trash can icon. Click the icon to remove a payment method. If the trash can icon isn't there, that means you still need to wait for your 60 day waiting period to end.

You may only request to remove a payment method once (1) in any calendar month, and no more than five (5) times across any twelve-month span. For security reasons, PayPal does not permit you to remove your account.

DEPOSITING FUNDS

Still have a question?